Privacy Policy

Effective Date: 25 February 2026

ABN: 47 685 766 001

1. Introduction

RecycleForGood ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

Account Information: Name, email address, phone number, date of birth, residential address
Identity Verification: Government-issued ID, proof of address (for verified users)
Payment Information: Bank account details, payment card information (processed securely through third-party payment processors)
Location Data: Pickup and collection addresses, GPS location (when you use location services)
Profile Information: Profile photo, bio, preferences
Communication Data: Messages sent through our platform, customer support inquiries
Transaction Data: Pickup requests, collection history, ratings and reviews

2.2 Automatically Collected Information

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, features used, time spent on platform, clickstream data
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

Service Delivery: To facilitate pickups, match households with collectors, process payments
Account Management: To create and manage your account, verify your identity
Safety and Security: To verify users, prevent fraud, ensure platform safety, investigate violations
Communication: To send service notifications, respond to inquiries, provide customer support
Improvement: To analyze usage patterns, improve our services, develop new features
Marketing: To send promotional communications (with your consent, where required)
Legal Compliance: To comply with legal obligations, respond to lawful requests

4. How We Share Your Information

We may share your personal information in the following circumstances:

Between Users: Limited information (name, profile photo, general location, ratings) is shared between households and collectors to facilitate pickups
Service Providers: Third-party vendors who assist with payment processing, identity verification, cloud hosting, analytics, customer support
Business Partners: Councils or community organizations we partner with (with your consent)
Legal Requirements: When required by law, court order, or government request
Safety and Protection: To protect rights, property, or safety of RecycleForGood, our users, or the public
Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security assessments and updates
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Under Australian privacy law, you have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal obligations)
Opt-Out: Unsubscribe from marketing communications
Complaint: Lodge a complaint about our handling of your personal information

To exercise these rights, contact us at [email protected]

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain safety and security records

When you close your account, we will delete or anonymize your personal information within a reasonable timeframe, except where we are required to retain it for legal, regulatory, or safety purposes.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your personal information may be stored and processed in Australia or other countries where our service providers operate. We ensure that appropriate safeguards are in place when transferring data internationally.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences and settings
Analyze how you use our platform
Provide personalized content and advertising
Improve platform performance and security

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our platform.

11. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

Posting the updated policy on our website
Updating the "Effective Date" at the top of this policy
Sending you an email notification (for significant changes)

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

Address: 89 Crown Street, Darlinghurst NSW 2010